×WhWhatsApp Services & Solutions
Your customers already check WhatsApp all day, and our WhatsApp services put that habit to work for sales, support and updates. We set up the WhatsApp Business Platform, build chatbots and campaigns, and connect conversations to your CRM.
WhatsApp Services & Solutions
Many businesses still run WhatsApp from a single phone, with sales staff using personal numbers and no record of conversations. Others get the API through a provider but send promotional broadcasts to everyone, get blocked, and see their quality rating drop. Template messages are rejected, and chatbots trap customers in menus with no route to a human.
We start by choosing a Business Solution Provider like Interakt, WATI, Gupshup or AiSensy based on your volume and features. We verify your business, set up the display name and green tick application where eligible, and write templates that pass approval. Chatbots handle common questions and lead capture with a clear handoff to agents. We integrate with Shopify, CRM and helpdesk tools and run segmented campaigns.
Opt-in rules matter, so we build consent into every flow.
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Capability matrix
Pick one stage or let us run all five.
| Stage | What it covers |
|---|---|
| Setup | New WhatsApp accounts or instances configured to best practice, with permissions and naming conventions. |
| Migration | Moving to WhatsApp from another tool without losing history, tracking or performance. |
| Integration | WhatsApp connected to your analytics, CRM, commerce and data warehouse. |
| Optimisation | Ongoing tuning of WhatsApp based on performance data and platform updates. |
| Management | Day-to-day running of WhatsApp by a certified specialist, with monthly reporting. |
Talk to a WhatsApp specialist
Tell us what you run today and what is not working. We will tell you honestly what we would change first.
From audit to optimised WhatsApp
Audit
Review your current WhatsApp setup and data.
Build
Configure, integrate and migrate.
Launch
Go live with tracking verified.
Optimise
Improve every week against agreed KPIs.
WhatsApp services
WhatsApp Marketing Services
Business API set-up, approved templates, broadcasts, chatbots and cart recovery on WhatsApp that customers actually welcome.
ExploreWhatsApp Business API Services
Provider selection, Meta verification, template approval and CRM integration for the WhatsApp Business Platform.
ExploreWhatsApp Automation Services
Automated order updates, reminders, cart recovery and lead follow-ups on WhatsApp, linked to your CRM or store.
ExploreWhatsApp Chatbot Services
WhatsApp bots for FAQs, lead qualification, bookings and order tracking, with smooth handover to human agents.
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Solutions using WhatsApp
Problems it helps fix
Who uses it
Case studies & resources
Real-world results and practical reading to help you plan your next step.
Client stories
How similar work has played out for other businesses.
Helpful resources
Guides, tools and articles our team recommends on this topic.
Questions we often hear
Straight answers to the things clients ask us most. If yours isn’t here, just ask.
What is the difference between WhatsApp Business App and the API?
How do we avoid getting our WhatsApp number blocked?
Can you fix an existing WhatsApp setup?
Do you integrate WhatsApp with other tools?
Get more out of the platforms you already pay for.
A free 30-minute session with a senior Nians strategist. You leave with a prioritised plan, whether or not you work with us.