Operations Roles

Every page in this section starts from a job title and works outwards: what that person is measured on, which reports they chase, which tools they inherit and where the friction usually sits. A COO worries about cross-department visibility and cost; a warehouse or supply chain lead cares about stock accuracy and dispatch times. The advice differs, so the pages do too.

Pick the page closest to your actual remit rather than your title, since titles vary a lot between companies. Each one lists the problems we hear most from that role, the kind of work that usually helps (ERP, automation, dashboards, integrations) and the questions worth asking before you commit budget.

If your role spans several of these, start with the one that owns your biggest current headache and follow the links from there.