Case studies

Proof, not promises.

Proof, not promises. Each story shows the starting point, what we changed and what moved as a result.

Illustrative example. Client details are anonymised and representative of the work we do.

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3.1x

blended ROAS

Scaling a D2C skincare brand profitably

Paid social was the only growth lever, ROAS was falling and repeat purchase was low.

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2.2x

sales-qualified pipeline

Doubling qualified pipeline for a B2B SaaS company

Plenty of sign-ups, but few turned into sales conversations, and attribution stopped at the form fill.

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+71%

booked appointments

Filling appointment calendars for a multi-city clinic chain

Each clinic location had inconsistent listings and generic landing pages, and call tracking was missing.

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14 hrs

saved per week

Connecting sales, inventory and finance for a manufacturer

Orders, stock and invoices lived in separate spreadsheets, causing delays and errors every week.

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46%

tickets resolved by AI

Resolving support tickets with an AI agent

Support queues doubled during sales, and most questions were repetitive order and warranty queries.

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+92%

marketplace revenue

Growing marketplace sales across Amazon and Flipkart

Listings were thin, ads were unprofitable and stock-outs kept killing ranking momentum.

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−42%

cost per site visit

Lowering cost per site visit for a residential developer

Leads were plentiful but few booked site visits, and the sales team spent hours chasing unqualified enquiries.

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+138%

organic sign-ups

Growing organic enrolments for an EdTech platform

Paid ads drove nearly every enrolment and costs were rising each term.

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4.2x

engagement rate

Building a social-first fashion label

Beautiful product photography was getting little reach, and influencer posts were not turning into sales.

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+64%

branded search

Repositioning a FinTech brand for business customers

The brand still spoke to consumers while the company had pivoted to serving small businesses.

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+48%

direct bookings

Turning a hotel group website into a booking engine

Most bookings came through online travel agents, costing the group heavy commissions on every stay.

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9 hrs

saved per rep each week

Automating lead routing for a SaaS sales team

Sales reps spent hours each week assigning leads, updating records and sending the same follow-up emails by hand.

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−38%

"where is my order" calls

Building a shipment tracking portal for a logistics firm

Customers phoned the support team to ask about every shipment because tracking data was locked in internal systems.

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+44%

repeat purchase rate

Raising repeat purchases for a D2C wellness brand

Most customers bought once and never came back, so growth depended entirely on paid acquisition.

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−33%

infrastructure cost

Moving a manufacturer’s systems to the cloud

Ageing on-site servers were expensive to run and caused regular outages at the plant.

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dashboard for every brand

Giving a pharma marketing team one source of truth

Each brand team reported different numbers from different tools, so leadership could not compare performance.

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62%

questions answered instantly

Answering patient questions around the clock

Patients waited hours for answers to simple questions about appointments, prescriptions and reports.

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+31%

cross-sell conversions

Giving a regional bank a single view of every customer

Customer information sat in separate systems for loans, deposits and cards, so relationship managers could not see the full picture.

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−36%

cost per qualified lead

Lowering acquisition costs for an insurance broker

Lead volume was healthy but most enquiries were price shoppers who never bought a policy.

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+58%

test-drive bookings

Bringing more test drives to a car dealership group

Each showroom competed with the others for the same searches, and enquiries were hard to trace to a location.

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+112%

organic traffic

Growing direct bookings for a tour operator

Almost every booking came through third-party marketplaces that took a large commission.

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+39%

admission enquiries

Simplifying admissions for a group of schools

Parents struggled to find fees, curriculum and admission steps, and many enquiries were lost between campuses.

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18M

video views at launch

Launching a new snack range with creators

A new product line needed national awareness quickly, on a budget far smaller than a TV campaign.

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+67%

online revenue

Increasing online sales for a jewellery brand

High-value buyers browsed online but almost always bought in store, citing trust and sizing concerns.

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2.4x

return on ad spend

Finding new customers on TikTok for a beauty brand

Meta ads were getting expensive and the brand was not reaching younger buyers.

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−19%

customer churn

Spotting churn early for a telecom provider

The team only learned customers were unhappy when they cancelled.

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+84%

qualified B2B enquiries

Reaching decision-makers for a renewable energy firm

Long sales cycles and a small pool of buyers made generic advertising wasteful.

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+73%

monthly donors

Growing monthly donors for a non-profit

Most supporters gave once and the team had no time to keep them engaged.

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−24%

cost overruns

Keeping construction projects on budget

Site purchases and labour were tracked on paper, so overspends only surfaced at month end.

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+210%

subscribers

Growing a media brand’s YouTube audience

Great long-form shows were getting few views and almost no new subscribers.

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Nothing matches that filter.

Recognition

Award-winning work

A few of the awards our team has picked up along the way.

2025

DG+ Awards

A winning streak at the DG+ Awards 2025.

DOD

Double Gold for #Baidyanath

Double Gold win for Baidyanath at the DOD awards.

60 days

161M reach

161 million reach delivered in 60 days for a single campaign.

Next step

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