×WhWhatsApp Chatbot Services
WhatsApp chatbot services work best when the bot knows its limits. We design bots that answer routine questions, qualify leads and book appointments, then hand over to a person the moment a customer needs one.
How we approach WhatsApp chatbot services
Customers abandon WhatsApp bots that trap them in menu loops, ask for information already given, or cannot understand a simple typed question. On the business side, bots that are not linked to inventory, bookings or the CRM give stale answers and create more work for staff. Poorly written flows can also lower your number's quality rating.
We kick off by reading real customer chats to find the questions that repeat most. Then we design flows using buttons and lists for structured tasks and an AI layer, grounded in your own FAQs and policies, for free-text questions. The bot connects to your CRM, booking calendar or order system, and every conversation has a clear path to a human agent. After launch, we review unanswered questions weekly and improve the flows.
WhatsApp chatbots suit clinics, education, real estate, retail, travel and D2C brands with high message volumes.
- Automated journeys from welcome to win-back
- Segments based on real behaviour
- Deliverability checked so emails reach the inbox
Working with Nians
One strategist owns your plan and brings in the specialists it needs. You hear from us every week, and every piece of work starts with an audit.
Why a WhatsApp specialist matters
Our WhatsApp specialists work in the platform every day, so setup, integrations and optimisation follow current best practice.
Compatibility check
We confirm how WhatsApp fits your current stack before anything changes.
Integrations
WhatsApp connected to your analytics, CRM and commerce tools so data flows both ways.
Safe migration
Coming to WhatsApp from another tool? We plan the move so history, tracking and settings come with you.
What our WhatsApp Chatbot Services include
The usual building blocks. We drop what you don’t need and add what you do.
Lifecycle map
Every stage from first purchase to loyal advocate.
Segmentation
Audiences built on behaviour, value and intent.
Automated flows
Welcome, abandon, post-purchase and win-back.
Campaign creative
Emails, SMS and WhatsApp messages that get opened.
Deliverability
Authentication, list hygiene and inbox placement.
Retention reporting
Repeat rate, LTV and revenue per subscriber.
How we deliver
You see the plan before any work starts.
Lifecycle map
Every stage from first purchase to lapsed customer.
Segment
Audiences built on behaviour and value.
Build flows
Welcome, abandoned cart, post-purchase and win-back sequences.
Campaigns
A regular calendar of emails, SMS and WhatsApp messages.
Deliverability
Sender health watched so messages reach the inbox.
Platforms we use for this work
You may also be interested in
Case studies & resources
Real-world results and practical reading to help you plan your next step.
Client stories
How similar work has played out for other businesses.
Helpful resources
Guides, tools and articles our team recommends on this topic.
Questions we often hear
Straight answers to the things clients ask us most. If yours isn’t here, just ask.
Can a WhatsApp chatbot use AI to answer questions?
Will a chatbot replace my support team?
How often should we email customers?
Let’s plan your next stage of growth.
A free 30-minute session with a senior Nians strategist. You leave with a prioritised plan, whether or not you work with us.