questions answered instantly
AI assistant for telehealth that answers routine patient questions instantly
An AI assistant for telehealth has to know its limits, and this provider needed one because patients waited hours for simple answers about appointments, prescriptions and reports. Our scoped assistant answers routine questions, books appointments and passes anything clinical to the care team, handling 62% of questions instantly.
Illustrative example. Client details are anonymised and representative of the work we do.
- Industry
- Healthcare
- Services
- AI Chatbot Development Services + more
- Platforms
- Duration
- 3 months
Where they started
Patients waited hours for answers to simple questions about appointments, prescriptions and reports.
The approachWhat we changed
We built a carefully scoped assistant that answers routine questions, books appointments and hands anything clinical straight to the care team.
What other businesses can take from this
Telehealth providers attract patients who expect quick digital service, yet their support teams are often small and stretched. Most questions are administrative: when is my appointment, where is my prescription, has my report arrived. Because these sit in the same queue as genuine clinical concerns, simple questions wait behind complex ones.
The key lesson is scope. The assistant was built to answer routine questions and book appointments, and to hand anything clinical to the care team straight away rather than attempt it. That boundary is what makes an assistant safe in healthcare. With support now available 24/7, call-centre volume fell 45%, freeing staff for the conversations that need them.
It suits healthcare providers with a high share of administrative queries and clear rules about what counts as clinical.
What moved
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