Messaging & Community Platforms
These messaging and community platforms are the channels we use to reach customers directly and build groups around a brand. Each page covers how the platform works for business, its rules and where it fits in your marketing.
Messaging & Community Platforms
Messaging apps are where many Indian customers spend their day, which makes them tempting for marketing. Used badly, they get your number blocked and your brand muted. WhatsApp has strict template and opt-in rules, community groups go quiet without moderation, and broadcast messages with no relevance push people to leave.
Each platform page explains business features, policies, costs and integrations. We cover WhatsApp Business API through providers such as Interakt, Gupshup and WATI, Telegram channels, Discord servers and community platforms like Circle. We set up opt-in flows, message templates, chatbots and CRM integration, and plan community programmes with clear purpose and moderation. The aim is messaging people want to receive, such as order updates, useful reminders and member-only content.
Ask us which messaging channel fits your customers and goals.
All messaging & community
Case studies & resources
Real-world results and practical reading to help you plan your next step.
Client stories
How similar work has played out for other businesses.
Helpful resources
Guides, tools and articles our team recommends on this topic.
Questions we often hear
Straight answers to the things clients ask us most. If yours isn’t here, just ask.
What is the WhatsApp Business API?
Is building an online community worth it for a brand?
Can Nians combine several platforms in one engagement?
Do you work with businesses outside India?
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