×WhWhatsApp Automation Services
WhatsApp automation services take the repeat messages off your team's plate: order updates, payment reminders, appointment confirmations and lead follow-ups. We build them on the official API and connect them to the systems that trigger each message.
How we approach WhatsApp automation services
Businesses often start WhatsApp automation with a cheap tool and a pile of broadcast messages. That leads to template rejections, opt-out complaints and numbers getting flagged. Other problems include automations that fire on the wrong trigger, messages with no way to reach a human, and no link between WhatsApp replies and the CRM.
We list the events that should trigger messages, like an order placed, a payment failed or a lead form submitted, and decide which need templates and which happen inside the 24-hour service window. Then we set up the flows on your chosen Business API provider, connect your store, CRM or booking system through webhooks, and add handover to a human agent. Templates are written to pass Meta review, and we track delivery, reads, replies and conversions.
Best for D2C stores, clinics, education companies, real estate and service businesses that send the same messages daily.
- Automated journeys from welcome to win-back
- Segments based on real behaviour
- Deliverability checked so emails reach the inbox
Working with Nians
One strategist owns your plan and brings in the specialists it needs. You hear from us every week, and every piece of work starts with an audit.
Why a WhatsApp specialist matters
Our WhatsApp specialists work in the platform every day, so setup, integrations and optimisation follow current best practice.
Compatibility check
We confirm how WhatsApp fits your current stack before anything changes.
Integrations
WhatsApp connected to your analytics, CRM and commerce tools so data flows both ways.
Safe migration
Coming to WhatsApp from another tool? We plan the move so history, tracking and settings come with you.
What our WhatsApp Automation Services include
The usual building blocks. We drop what you don’t need and add what you do.
Lifecycle map
Every stage from first purchase to loyal advocate.
Segmentation
Audiences built on behaviour, value and intent.
Automated flows
Welcome, abandon, post-purchase and win-back.
Campaign creative
Emails, SMS and WhatsApp messages that get opened.
Deliverability
Authentication, list hygiene and inbox placement.
Retention reporting
Repeat rate, LTV and revenue per subscriber.
How we deliver
You see the plan before any work starts.
Lifecycle map
Every stage from first purchase to lapsed customer.
Segment
Audiences built on behaviour and value.
Build flows
Welcome, abandoned cart, post-purchase and win-back sequences.
Campaigns
A regular calendar of emails, SMS and WhatsApp messages.
Deliverability
Sender health watched so messages reach the inbox.
Platforms we use for this work
You may also be interested in
Solutions this service is part of
Case studies & resources
Real-world results and practical reading to help you plan your next step.
Client stories
How similar work has played out for other businesses.
Helpful resources
Guides, tools and articles our team recommends on this topic.
Questions we often hear
Straight answers to the things clients ask us most. If yours isn’t here, just ask.
Is WhatsApp automation allowed by Meta?
What does WhatsApp automation cost to run?
Can you use WhatsApp for marketing?
Let’s plan your next stage of growth.
A free 30-minute session with a senior Nians strategist. You leave with a prioritised plan, whether or not you work with us.