Fix Disconnected Business Systems
Re-typing the same order into three tools is a sign it is time to fix disconnected business systems. Data should be entered once and flow automatically to every tool that needs it, so we integrate your CRM, ERP, ecommerce platform, accounting and support tools through APIs and middleware.
What you can expect to move
- Primary KPI recovered
- Cost per result
- Conversion rate
- Time to fix
Why “fix disconnected business systems” rarely happens with one channel
Disconnected systems show up as daily friction. Orders from the website are re-typed into the ERP, stock levels differ between the store and the warehouse, invoices are created by hand from CRM deals and support agents cannot see a customer's order history. Each manual step adds delay and errors.
We map every system and the data that should pass between them, then decide which system owns each record, like customers, products, stock and invoices. Integrations are built with native connectors, middleware such as Make, n8n or Boomi, or custom API code, with error handling and logging. We test with real scenarios, including failures, and set up monitoring so issues are caught before they cause problems.
Sometimes the best fix is replacing an outdated tool rather than integrating it. We flag that when it applies.
We find the constraint first, then put the right specialist services under one plan and one owner, so every change is measured against the same outcome.
How it all comes together
Diagnose
Baseline the metric, find the constraint and size the opportunity.
Design
Choose the service mix and sequence that removes the constraint fastest.
Deploy
Specialists execute in parallel under one plan and one owner.
Optimise
Weekly iteration against the outcome, not vanity metrics.
Services that deliver this solution
Each one is a specialist discipline. Together they remove the constraint.
API Integration Services
Connect CRM, ERP, payments, shipping and marketing tools with reliable data mapping, retries and monitoring.
ExploreCRM Integration Services
Connect your CRM to website forms, ERP, Tally, telephony, WhatsApp and ad platforms with clear data ownership rules.
ExploreERP Integration Services
Connect your ERP with Shopify, marketplaces, CRM, couriers, payment gateways and banks, with logging and error alerts.
ExploreBusiness Process Automation Services
Automated approvals, order processing, reporting and team handoffs, built on your existing apps with clear owners and alerts.
ExploreCustom Software Development Services
Software built around your process, delivered in phases with testing, documentation and full code ownership.
ExploreWhat we measure
Primary KPI recovered
Baselined in week one and reported monthly.
Cost per result
Baselined in week one and reported monthly.
Conversion rate
Baselined in week one and reported monthly.
Time to fix
Baselined in week one and reported monthly.
Your first three months
Diagnose & quick wins
Audit, tracking fixes, baseline and the first quick wins live.
Build & launch
Core changes shipped across the service bundle; testing begins.
Optimise & scale
Double down on what works, cut what does not, plan the next quarter.
You may also be interested in
Roles that use it
Platforms involved
Case studies & resources
Real-world results and practical reading to help you plan your next step.
Client stories
How similar work has played out for other businesses.
Helpful resources
Guides, tools and articles our team recommends on this topic.
Questions we often hear
Straight answers to the things clients ask us most. If yours isn’t here, just ask.
How do we connect our CRM and ERP?
What if one of our systems has no API?
How quickly can you help us fix disconnected business systems?
Do we need all the services in the bundle?
Can you work with our in-house team?
Talk it through with someone who has done it before.
A free 30-minute session with a senior Nians strategist. You leave with a prioritised plan, whether or not you work with us.