Community Management Services
Community management services cover the conversations that start after you post: comments, DMs, group discussions and reviews. We reply in your voice, moderate spam and abuse, and send the issues that need your team straight to the right person.
How we approach community management services
Brands invest in content and then leave the comments unattended. Questions about price or delivery sit unanswered, complaints pile up under ads, spam links appear in groups and genuine fans get no reply. Sales enquiries in DMs are lost because nobody checks the inbox on weekends.
Step one is agreeing a voice guide, response times, an FAQ bank and escalation rules for complaints, refunds, legal issues and leads. Our team monitors comments, DMs and groups across Instagram, Facebook, LinkedIn, YouTube and X through a shared inbox, replies within agreed windows, hides spam, and logs leads in your CRM. For Facebook, WhatsApp or Telegram communities, we plan prompts and events that keep members talking. Monthly reports show volumes, response times, sentiment and recurring questions for your product and support teams.
Best for consumer brands, D2C, healthcare, education and B2B companies with active social channels or paid campaigns.
- A content plan your team can approve in one sitting
- Creative made for each platform, not resized for it
- Community replies handled in your brand's voice
Working with Nians
One strategist owns your plan and brings in the specialists it needs. You hear from us every week, and every piece of work starts with an audit.
What our Community Management Services include
The usual building blocks. We drop what you don’t need and add what you do.
Channel & content strategy
The right platforms, pillars and posting rhythm.
Content calendar
Planned a month ahead, approved in one place.
Creative production
Reels, carousels, statics and UGC-style assets.
Community management
Comments, DMs and mentions handled in brand voice.
Paid amplification
Boosting what works organically to reach new buyers.
Social analytics
Reach, engagement and assisted conversions tracked.
How we deliver
You see the plan before any work starts.
Listen
What your audience and competitors post, share and complain about.
Plan
Content pillars, formats and a monthly calendar you approve in one place.
Create
Reels, carousels and posts made for each platform, not resized.
Engage
Comments and messages answered, communities looked after.
Review
Reach, engagement and leads reviewed monthly, and the plan adjusted.
You may also be interested in
Problems it helps solve
Who usually asks for it
Case studies & resources
Real-world results and practical reading to help you plan your next step.
Client stories
How similar work has played out for other businesses.
Helpful resources
Guides, tools and articles our team recommends on this topic.
Questions we often hear
Straight answers to the things clients ask us most. If yours isn’t here, just ask.
What is the difference between community management and social media management?
Do you manage comments on paid ads too?
Can social media really drive sales?
Let’s plan your next stage of growth.
A free 30-minute session with a senior Nians strategist. You leave with a prioritised plan, whether or not you work with us.