Services
All servicesDigital Marketing ServicesSEO ServicesPaid Advertising ServicesSocial Media Marketing ServicesContent Marketing ServicesBranding and Creative ServicesWebsite and Ecommerce ServicesUX and CRO ServicesAI ServicesAutomation ServicesCRM and ERP ServicesSoftware Development ServicesAnalytics and Data ServicesEmail and Retention ServicesCloud and Growth ServicesPlatform-Specific Services
Solutions
All solutionsGrowth & Revenue SolutionsMarketing SolutionsCustomer Lifecycle SolutionsEcommerce SolutionsAI & Automation SolutionsTechnology & Transformation SolutionsOperations SolutionsSales SolutionsBrand & Creative SolutionsAnalytics & Intelligence SolutionsBusiness Problem SolutionsBusiness Growth Solutions
Industries
All industriesHealthcare Digital SolutionsReal Estate Digital SolutionsManufacturing Digital SolutionsEducation Digital SolutionsEdTech Digital SolutionsSaaS Digital SolutionsRetail Digital SolutionsD2C Digital SolutionsFMCG Digital SolutionsHospitality Digital Solutions
Business Problems
All business problemsLead GenerationAdvertisingMarketingWebsite & ConversionEcommerceSalesBrandSocial MediaEmailCustomer ExperienceOperationsAnalyticsTransformationAIGrowth
Roles
All rolesLeadershipMarketingSalesTechnologyOperationsHRFinanceCustomer ExperienceEcommerce
Platforms
All platformsSearch & AdvertisingAnalytics & TrackingSocial MediaMessaging & CommunityEcommerceMarketplaceCRM & SalesERP & OperationsCMS & WebsiteEmail & RetentionAI Platforms
Resources
All resourcesGuides & EbooksGlossaryTools & TemplatesInsights
Case Studies
All case studiesScaling a D2C skincare brand profitablyDoubling qualified pipeline for a B2B SaaS companyFilling appointment calendars for a multi-city clinic chainConnecting sales, inventory and finance for a manufacturerResolving support tickets with an AI agentGrowing marketplace sales across Amazon and FlipkartLowering cost per site visit for a residential developerGrowing organic enrolments for an EdTech platformBuilding a social-first fashion labelRepositioning a FinTech brand for business customersTurning a hotel group website into a booking engineAutomating lead routing for a SaaS sales teamBuilding a shipment tracking portal for a logistics firmRaising repeat purchases for a D2C wellness brandMoving a manufacturer’s systems to the cloudGiving a pharma marketing team one source of truthAnswering patient questions around the clockGiving a regional bank a single view of every customerLowering acquisition costs for an insurance brokerBringing more test drives to a car dealership groupGrowing direct bookings for a tour operatorSimplifying admissions for a group of schoolsLaunching a new snack range with creatorsIncreasing online sales for a jewellery brandFinding new customers on TikTok for a beauty brandSpotting churn early for a telecom providerReaching decision-makers for a renewable energy firmGrowing monthly donors for a non-profitKeeping construction projects on budgetGrowing a media brand’s YouTube audience
About NiansContact

Book a Free Consultation

For Chief Operating Officers

Operational Efficiency & Automation Solutions for Chief Operating Officers

Operations-led solutions for chief operating officers start on the floor, not in a software demo. We map how orders, stock, service and approvals actually move, then use Odoo, ERP configuration and AI workflow automation to remove delays and give you live visibility.

What you’re measured on

  • Predictable revenue growth
  • Healthy unit economics
  • Speed of execution
  • AI and digital readiness
Overview

Solutions for chief operating officer

COOs often run operations through a mix of ERP screens, spreadsheets and daily calls. Simple status questions, such as where an order is or how much stock is really available, take several people to answer. Processes differ between locations, approvals wait on individuals, and problems surface only when a customer complains. Software projects promise fixes but often add steps without removing the old ones.

Everything begins with process walks across your key flows: order to delivery, procurement, production or service, and month-end. We document hand-offs, wait times and rework, then agree changes that remove steps before automating anything. Implementation typically combines Odoo or your ERP, AI agents for tasks such as order entry or document handling, and dashboards for cycle times and exceptions. Rollout is phased by site or process, with training on the ground.

Start with a conversation

A role-specific consultation: we look at your current numbers and leave you with a short, prioritised plan.

Book a Role-Specific Consultation

Your priorities

Built around the priorities of a Chief Operating Officer

Every recommendation is tied to the outcomes you are accountable for.

Predictable revenue growth

Healthy unit economics

Speed of execution

AI and digital readiness

Reporting

What reporting looks like for a Chief Operating Officer

One page, every month: the KPIs you own, what changed, why, and what happens next. The detail is there for your team. The summary is written for you.

✓Predictable revenue growth
✓Healthy unit economics
✓Speed of execution
✓AI and digital readiness
FAQ

Questions we often hear

Straight answers to the things clients ask us most. If yours isn’t here, just ask.

Still have a question?Talk to a strategist. We usually reply within one working day.Ask us directly
What operational metrics should a COO track?
Order cycle time, on-time delivery, inventory accuracy and turns, cost per order or unit, first-time fix rate for service, and backlog age. Choose the few that drive customer satisfaction and margin in your business, define them clearly, and track them by site and team.
How can AI help operations teams?
AI can read and enter documents such as purchase orders and invoices, answer internal process questions, flag exceptions in stock or delivery data, forecast demand and summarise reports. The best use cases are repetitive, high-volume tasks with clear rules and a person checking the exceptions.
Will I get a dedicated point of contact?
Yes. A senior strategist who understands your role and coordinates the specialists behind the scenes.
How do we get started?
Book a role-specific consultation. We review your current numbers and leave you with a prioritised plan, free.
Next step

A consultation built around your role and targets.

A free 30-minute session with a senior Nians strategist. You leave with a prioritised plan, whether or not you work with us.

Book a Role-Specific Consultation
Free · 30 minutes
Book a Role-Specific Consultation