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Technology & Transformation Solutions

Connect Business Systems

If you connect business systems properly, an order, customer or invoice is entered once and appears everywhere it is needed. We design and build API integrations between your CRM, ERP, ecommerce, accounting and support tools, with monitoring so failures never go unnoticed.

Talk to an Expert How it works

What you can expect to move

  • System uptime
  • Time to deploy
  • Manual steps removed
  • Data accuracy
The problem

Why “connect business systems” rarely happens with one channel

Disconnected systems cost more than people realise. Staff re-key orders from the website into the ERP, update customer details in three places, and export CSVs to reconcile payments. Quick fixes like Zapier chains or scheduled imports work until volumes grow, then fail silently. Nobody notices until a customer complains or the month-end numbers refuse to match.

We map your systems and the data that should flow between them, decide which system owns each record, and agree how conflicts are handled. Then we build integrations using native connectors where they are reliable, middleware such as Make or n8n for simpler flows, and custom APIs where volume or logic demands it. Each integration has logging, alerts and retry rules, plus documentation your IT team can maintain.

How Nians approaches it

We find the constraint first, then put the right specialist services under one plan and one owner, so every change is measured against the same outcome.

How the solution works

How it all comes together

Diagnose

Baseline the metric, find the constraint and size the opportunity.

Design

Choose the service mix and sequence that removes the constraint fastest.

Deploy

Specialists execute in parallel under one plan and one owner.

Optimise

Weekly iteration against the outcome, not vanity metrics.

The service bundle

Services that deliver this solution

Each one is a specialist discipline. Together they remove the constraint.

API Integration Services

Connect CRM, ERP, payments, shipping and marketing tools with reliable data mapping, retries and monitoring.

Software Development Services
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CRM Integration Services

Connect your CRM to website forms, ERP, Tally, telephony, WhatsApp and ad platforms with clear data ownership rules.

CRM and ERP Services
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ERP Integration Services

Connect your ERP with Shopify, marketplaces, CRM, couriers, payment gateways and banks, with logging and error alerts.

CRM and ERP Services
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Business Process Automation Services

Automated approvals, order processing, reporting and team handoffs, built on your existing apps with clear owners and alerts.

Automation Services
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Marketing Analytics Services

Joined-up reporting from ad spend to CRM revenue, with channel performance, funnel drop-offs and cost per customer.

Analytics and Data Services
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Dashboard Development Services

Decision-focused dashboards for leadership, sales, marketing and ops, with agreed metrics and automated data refresh.

Analytics and Data Services
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Expected outcomes

What we measure

System uptime

Baselined in week one and reported monthly.

Time to deploy

Baselined in week one and reported monthly.

Manual steps removed

Baselined in week one and reported monthly.

Data accuracy

Baselined in week one and reported monthly.

Engagement timeline

Your first three months

MONTH ONE

Diagnose & quick wins

Audit, tracking fixes, baseline and the first quick wins live.

MONTH TWO

Build & launch

Core changes shipped across the service bundle; testing begins.

MONTH THREE

Optimise & scale

Double down on what works, cut what does not, plan the next quarter.

Explore more

You may also be interested in

Roles that use it

Solutions for Chief Technology OfficerSolutions for Chief Information OfficerSolutions for IT ManagerSolutions for Engineering ManagerSolutions for Enterprise Architect

Industries

Logistics Digital SolutionsTelecom Digital Solutions

Platforms involved

OdooMicrosoft Dynamics

More technology & transformation solutions

Build a High-Performing WebsiteModernize Legacy SystemsDigitize Business ProcessesAccelerate Digital TransformationBuild a Data-Driven Organization
Learn more

Case studies & resources

Real-world results and practical reading to help you plan your next step.

Client stories

How similar work has played out for other businesses.

−19%customer churnSpotting churn early for a telecom providerRead the story 14 hrssaved per weekConnecting sales, inventory and finance for a manufacturerRead the story −38%"where is my order" callsBuilding a shipment tracking portal for a logistics firmRead the story
Browse all case studies

Helpful resources

Guides, tools and articles our team recommends on this topic.

ArticleBuild or buy software: choosing between custom and off-the-shelf toolsGlossaryDigital Marketing GlossaryGuideCRM & ERP GuideArticleCRM adoption: getting your team to actually use the CRMTemplateBuyer Persona Template
Explore all resources
FAQ

Questions we often hear

Straight answers to the things clients ask us most. If yours isn’t here, just ask.

Still have a question?Talk to a strategist. We usually reply within one working day.Ask us directly
Should we use Zapier or custom integrations?
Zapier, Make and similar tools are fine for low-volume, simple flows and quick experiments. Custom or middleware integrations suit higher volumes, complex logic, error handling and sensitive data. Many companies use both. We recommend per flow based on volume, risk and who will maintain it.
What happens when an integration fails?
A well-built integration logs the failure, retries where safe, and alerts someone with enough detail to fix it. Poorly built ones fail silently and the data drifts apart. We set up monitoring and a simple process for handling exceptions as part of every build.
How quickly can you help us connect business systems?
Quick wins usually go live in the first month, and the bigger structural changes land over the following two. You see the plan and milestones before we start.
Do we need all the services in the bundle?
Not always. The diagnosis tells us which ones matter for you. Some clients start with two, others with the full bundle.
Can you work with our in-house team?
Yes. We often lead strategy and specialist execution while your team owns brand, approvals and day-to-day channels.
Next step

Talk it through with someone who has done it before.

A free 30-minute session with a senior Nians strategist. You leave with a prioritised plan, whether or not you work with us.

Talk to an Expert
Talk to an Expert
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