AI Search Services
AI search services replace keyword-matching site search with search that understands intent, synonyms and typos. We set it up for product catalogues, help centres and internal document stores, and tune it on your real search logs.
How we approach AI search services
Most site search fails quietly. Someone types "kurta for wedding" or "reset login", gets zero results or the wrong ones, and leaves. Keyword engines miss synonyms, Hinglish phrasing and spelling variations. Adding AI blindly can make things worse, ranking vaguely related items above the exact product someone asked for.
We pull your search logs and look at zero-result and low-click queries first, which shows exactly where search is failing. Then we set up hybrid search, combining keyword matching for exact terms like SKUs with vector search for meaning, plus filters and ranking rules that reflect stock and margin. For help centres and intranets, we can add a short AI answer above the results with links to sources. You get a test set of real queries and a before-and-after comparison of what people found.
- Use cases ranked by value, not hype
- Working pilots in weeks
- Accuracy testing and human review built in
Working with Nians
One strategist owns your plan and brings in the specialists it needs. You hear from us every week, and every piece of work starts with an audit.
What our AI Search Services include
The usual building blocks. We drop what you don’t need and add what you do.
Use-case discovery
Where AI saves the most time or earns the most revenue.
Data & readiness check
What data, systems and policies need to be in place.
Prototype & agent build
Working pilots in weeks, not quarters.
System integration
Connected to your CRM, ERP, helpdesk and knowledge base.
Guardrails & evaluation
Accuracy testing, human review and safe failure modes.
Training & handover
Your team runs it confidently after launch.
How we deliver
You see the plan before any work starts.
Find the use case
We look for work that is repetitive, rule-based and worth automating.
Check the data
What data the model will use, where it lives and who can see it.
Prototype
A working pilot your team can try within weeks.
Integrate
Connected to your CRM, helpdesk or internal tools, with guardrails.
Monitor
Accuracy, cost and adoption tracked, and the system improved over time.
You may also be interested in
Solutions this service is part of
Case studies & resources
Real-world results and practical reading to help you plan your next step.
Client stories
How similar work has played out for other businesses.
Helpful resources
Guides, tools and articles our team recommends on this topic.
Questions we often hear
Straight answers to the things clients ask us most. If yours isn’t here, just ask.
What is the difference between AI search and normal site search?
Which platforms do you use for AI search?
Is our data safe when we use AI?
Let’s plan your next stage of growth.
A free 30-minute session with a senior Nians strategist. You leave with a prioritised plan, whether or not you work with us.